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Products > Terms and Conditions


Phone 01 6100779 NOW, our customer service staff are waiting to take your call (Mon to Fri 9am to 5pm)

Retail Showroom Opening Hours:
Mon to Fri 9am to 1pm and 1.30pm to 5pm


 

Delivery Terms and Conditions

These terms & conditions apply to the supply of goods from Ladders.ie to you the customer, and by ordering, you agree to be bound by them.
No part of these terms & conditions affects your statutory rights as a consumer.

How do I pay for my order?

How much will the delivery costs be?

What areas do you deliver to?

How quickly do you deliver?

Do I need to be in to sign for the delivery?

Signing for delivery

Can I ask for delivery on a specific day?

What about delivering at a specific time?

Can the courier call me half an hour before he gets to me?

Do you offer a Saturday delivery service?

Can I track my order on the internet?

What about heavy items?

Do we accept Returns?

What about Damaged items?

What about Faulty/damaged items?

What about items ‘Made to order’?

What type of Quality assurance can I expect from your products?

Are there legal issues in relation to using your products?



How do I pay for my order?

All prices are given on a per quote basis and will be confirmed to you in writing.
All credit card payments are processed through a dedicated credit card payment terminal and are therefore secure.
Orders may be paid for by cheque or electronic transfer, however we cannot dispatch any goods until cleared funds arrive in our bank account, therefore an extended delivery time must be anticipated. To order by cheque or electronic transfer please e-mail us by clicking here for payment and delivery details.

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How much will the delivery costs be?

Our delivery charges are quoted on a per order basis and you will be informed of the cost before you order the goods. Your order will be sent by DHL normally, or another private courier company such as Fastway Couriers. If you are not in when they try to deliver, they will attempt to contact you using the phone number you provide to us. Usually they will also leave a card letting you know there has been an unsuccessful delivery attempt and giving you a number to call to rearrange delivery or an address from which you can collect the parcel. If there is a safe place where the item can be left (e.g. 'round the back' or 'in the garage'), please let us know at the time of ordering and we can pass your instructions onto the courier company.

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What areas do you deliver to?

We can deliver to all areas of Southern Ireland. Normally this is done as an overnight service for any items in stock otherwise we will inform you of the delivery date at time of ordering.

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How quickly do you deliver?

We can give an estimate of the delivery time at the time of your enquiry. Any stock items are dispatched on the same day (on ordered received before 1500hrs). As most of our products are larger items and are therefore not suitable for post almost all items are sent by courier to ensure a reliable delivery.

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Do I need to be in to sign for the delivery?

Not necessarily, our couriers will be happy to leave your order with anyone at the address once they get a signature. Or if you give us special instructions in regard to the delivery we will be happy to follow your instructions.

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Signing for delivery

Before you sign for the goods, please inspect them to ensure that they have arrived undamaged, otherwise you may have certified to the courier company that you have received the delivery in good order and we will not be able to rectify any damages. If you aren't in when the goods are signed for, you must contact us within 24 hours of the delivery taking place to notify us of any damages or shortages.

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Can I ask for delivery on a specific day?

Yes, if you request delivery on a specific date, we will usually be able to deliver on that day, however we're dependent on our carriers and therefore we cannot absolutely guarantee delivery on a specific date. For this reason, we'd rather you didn't take a day off work to wait in for the couriers: a better alternative is to have the order sent to a work address or arrange to have a neighbor sign for the delivery.

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What about delivering at a specific time?

Delivering at a specific time is very difficult for a courier company and unfortunately we cannot offer this service.

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Can the courier call me half an hour before he gets to me?

Unfortunately, couriers just aren't set up to give this level of service, we can give the instruction to the courier company but we cannot guarantee that the instruction will be carried out by their driver.

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Do you offer a Saturday delivery service?

Saturday delivery is not offered by Irish courier companies and therefore it’s not possible.

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Can I track my order on the internet?

On items being dispatched from stock we can email you the parcel tracking number to allow you to track your delivery on the courier company’s web site. On other items you will need to contact our dispatch department and we will keep you fully informed on the progress of your order. Items ‘made to order’ cannot be cancelled. ‘Made to order’ or ‘bespoke’ items will usually be described as such on the web site, however anything where you are specifying for example a color or size that is not described on the web site is ‘made to order’. For more information on items 'made to order', see 'Returns'.

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What about heavy items?

Occasionally, with some very heavy items, we may need help to unload or perhaps a forklift. If so, this will be clearly explained at the time that you order and our delivery company will call you to arrange a time-window for delivery. Unfortunately, this method of delivery is very expensive so we need to make sure that you are actually there to receive the order.

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Do you accept Returns?

We want you to be delighted with your purchases. If you are not completely satisfied, simply let us know within 7 working days of your order arriving (the first working day being the day after they arrive), and you will be given a Returns number which will confirm that we have been notified. Goods may only be returned if they are unused and in their original packaging for a refund or exchange. We will then arrange for our courier to collect the goods from your premises and once they arrive back to us and are inspected we will give you a full refund, including the original carriage costs.

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What about Damaged items?

Very occasionally, and despite the considerable experience of our dispatch team and couriers, items can become damaged in transit. Before you sign for the goods, please inspect them to ensure that they have arrived undamaged, otherwise you may have certified to the courier company that you have received the delivery in good order and we will not be able to rectify any damages. If you aren't in when the goods are signed for, you must contact us within 24 hours of the delivery taking place to notify us of any damages or shortages. Damages correctly notified will be replaced free of charge. However if you choose to cancel the order at that point rather than accept a free replacement, you must return the goods to us at your expense.

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What about Faulty/damaged items?

Please call us immediately if an item is found to be faulty or damaged on arrival so that we can discuss replacing it for you. If you need to send the item back, we will reimburse your costs.

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What about items ‘Made to order’?

If there has been a time delay on a bespoke order, don’t leave it until it’s too late to express your concerns. Items ‘made to order’ cannot be cancelled. ‘Made to order’ or ‘bespoke’ items will usually be described as such on the web site, however anything where you are specifying for example a color or size that is not described on the web site is ‘made to order’. Occasional time delays may occur: we will do our best to get bespoke orders completed and delivered within the estimated timescale. However, problems do occasionally arise that can cause delays in the manufacture and delivery of ‘made to order items’. This will usually be down to problems with the manufacture. It may therefore be possible for us to cancel the order with the manufacturer due to time delay. However, we’ll need to know in good time if you wish to cancel – once the manufacture has been commenced, we won’t be able to cancel. Please understand that it is your responsibility to contact us to enquire if it’s possible to cancel a delayed bespoke order – if there’s been a time delay, don’t leave it until it’s too late to express your concerns.

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What type of Quality assurance can I expect from your products?

All our products and services are fully compliant with current legal and regulatory requirements and are fully certified. All our activities are based on delivering the highest quality possible in our products, ensuring long-term benefits and relationships and optimum performance.
Best quality materials from carefully chosen and approved suppliers.
Branded, industry-recognized products.

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Are there legal issues in relation to using your products?

Yes, there is a multiplicity of laws, rules and regulations that affect every business that uses lifting and handling equipment. The consequences of failing to meet those obligations can be very serious, so you need to be sure that you comply 100%. We can provide the information and advice you need about your legal obligations and guidance on your regulatory requirements.

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We will attempt to bring any delivery issue to a conclusion in a manner that you our customer are happy with the outcome.
 

 

 





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